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Company InformationCube Group Training Limited (“we”, “our”, or “us”) is a company registered in England (Company No: 10496004). Registered office: Riverside Centre, Dickens Road, Gravesend, Kent, DA12 2JY, United Kingdom. These terms apply to all trading names, including LFS (London Fire and Security Training).
Booking Process: Bookings can be made via our website, in person, or by phone. A booking is only confirmed once you receive an email confirmation from us.
Payment Requirement: Full payment is due upon receipt of invoice. To secure a seat, a non-refundable deposit may be required at the time of booking.
Deadlines: Full payment must be cleared at least 28 working days before the course start date. For bookings made less than 28 days before the start date, immediate full payment is required.
Entry Policy: If the course fee is not paid in full, learners will not be permitted to attend.
Employer Liability: Where an employer is paying, it is the joint responsibility of the learner and the employer to ensure funds are cleared.
Payment Methods: We accept major debit/credit cards. We cannot accept American Express (Amex), JCB, or bank cheques.
Pricing: All prices exclude VAT/tax. We reserve the right to review and change prices without prior notice. We are not obliged to honor pricing or discounts published by third-party agents or platforms.
Cancellations must be made in writing (email or letter) and will be acknowledged by us in writing. The following fees apply based on the notice period provided:
60+ Days Notice: 100% refund of the course fee.
30 to 59 Days Notice: The learner/employer remains liable for 50% of the course fee.
14 to 29 Days Notice: The learner/employer is eligible for a 10% discount/refund (90% remains payable).
Less than 14 Days Notice (or "No Shows"): No refund. The learner is liable for 100% of the course fee.
Exceptions: Management may, at its sole discretion, agree to alternative terms only if provided in writing.
Delegate Substitution: You may substitute a student at no extra charge at any time prior to the course, provided they meet the course entry criteria and we are notified in writing.
Course Transfers: Requests to transfer to a different date are subject to availability. Transfers requested within 14 days of the course start date may be treated as a cancellation and subject to the fees in Section 2.
Behavior: Learners must act decently and professionally. We operate a zero-tolerance policy regarding verbal or physical abuse toward staff or other learners.
Discrimination: Any form of racial, sexual, or other discrimination is strictly prohibited.
Sanctions: Breaches of conduct will result in immediate suspension/expulsion without a refund. The learner/employer remains liable for the full course fee.
Practical Training: Courses involve working with live currents, wires, tools, and ladders. Learners must follow all H&S measures and tutor instructions.
Medical Disclosure: You must advise us in writing of any medical condition (e.g., epilepsy, diabetes, mobility issues) that may affect your safety or the safety of others. We will handle this information confidentially.
Property Damage: Any damage caused by a learner to equipment or premises will be invoiced to the learner/employer for the full cost of repair or replacement.
Right to Amend: We reserve the right to change venues, tutors, or course content to reflect legislative changes or standard improvements without prior notice.
Technical Failure: We take all steps to ensure smooth assessments; however, in rare cases of computer/software failure, we may need to cancel or reschedule.
Company Liability: If we cancel a course, we will offer a full refund or a reschedule. We are not responsible for any travel, accommodation, or other consequential losses incurred by the learner or their company.
Force Majeure: We are not liable for any failure to perform our obligations due to causes beyond our reasonable control, including but not limited to acts of God, strikes, or government restrictions.
Ownership: All course materials remain the sole intellectual property of Cube Group Training Limited. They may not be reproduced, sold, or used for commercial gain by the learner.
Marketing: We may take photos/videos during training for marketing and digital media. If you do not wish to be filmed, you must notify us in writing before the course starts.
Advice: Training and notes provided are for educational purposes and cannot be used for legal interpretation. We do not accept responsibility for actions taken by individuals based on the training material.
Staff Opinions: Views expressed by tutors are their own and do not necessarily reflect the official position of Cube Group Training Limited.
External Bodies: We are not responsible for changes made by governing/issuing bodies (EAL, BPEC, etc.) regarding their criteria, fees, or curriculums.
Law: This contract is governed by English Law, and any disputes will be subject to the exclusive jurisdiction of the English courts.
If you require reasonable adjustments for your studies or exams, please request a "Reasonable Adjustment Form" from reception and return it as early as possible.
By paying for a course or attending our training center, you agree to be bound by these Terms and Conditions.